YWCA Evanston/North Shore

Crisis Counselor

The Crisis Counselor provides critical support to callers of the 24-hour crisis line, and support and assistance to residents of our emergency shelter.  They are the primary in-shelter staff person providing assistance to shelter residents and ensuring a safe and supportive environment.


This part-time benefits eligible position provides coverage for 3 critical shifts including days, evenings, weekends, holidays and overnights to help ensure 24/7 coverage and works closely with the local police department offering resources and support to individuals encountering a domestic violence situation and providing assistance, as needed, to officers responding to a domestic violence situation. This role requires a natural trouble shooter with strong emotional intelligence, communication skills and a demonstrated commitment to offering compassionate, trauma-informed support to a diverse group of callers and residents.

Experience Required

Education: Master’s degree in Social Work, Psychology, or Counseling is required. Experience and/or Training: • Previous experience working with children, youth, adults, and families who are in crisis situations and/or have experienced domestic violence required • Bilingual in Spanish or other languages a plus. • Three years counseling children, youth, adults, and families on issues related to domestic/intimate partner/family violence and offering support to individuals who have experienced trauma preferred Licenses/Certificates: • Successful completion of 40 hour domestic violence training (within 3 months) or previously completed 40 hour domestic violence training. • Successful completion of ICDVP exam (within 12 months) or previous successful completion of ICDVP exam. Technology/Equipment: Microsoft Word, Excel, Outlook, PowerPoint and Outlook email.

How to Apply


YWCA Evanston/North Shore
1215 Church Street
Evanston, IL 60201
Phone: 847-864-8445

Visit our website


Take advantage of your membership and post your jobs today! 

Current NCADV Organization Members receive unlimited job and event postings, a $50 savings per post! 

Job openings are hosted on NCADV's website, reaching thousands of interested people per month.

Post Jobs


You don't have to be a member to post a job. We offer a job posting purchase option to people who aren't members. Buy your 30 day job posting today for $50!

Learn More
Partner with us

Become a Member

Learn More